How does Void Theory handle refunds and returns?

Every VOID THEORY item is printed to order. If your order arrives damaged, misprinted, defective, or different from what you ordered, we’ll review it for a free replacement or refund.

Damaged, defective, or incorrect items

Contact us through our website’s Contact page within 30 calendar days of delivery. Include your order number, a brief description of the issue, and clear photos showing the problem. If several items are affected, include a photo showing them together.

For approved claims, we’ll arrange a replacement at no cost or issue a refund to your original payment method. You won’t need to ship the affected item back. Your bank or payment provider may take additional time to post the refund.

Size, color, and change-of-mind requests

Because each item is made to order, we do not offer returns, exchanges, or refunds if you change your mind or select the wrong size or color at checkout. Please check the size guide on the product page before ordering. If we sent you a different size or color from what you ordered, follow the claim process above.

Delivery issues

If your order hasn’t arrived by the estimated delivery date, contact us promptly with your order number so we can check the shipment. Please double-check your shipping address at checkout. Orders affected by an incorrect or incomplete address supplied at checkout aren’t eligible for a free replacement or refund under this policy.

This policy does not limit any rights you have under applicable consumer protection laws.